A complaint filed by Pratyush Joshi expedited the road construction between Tivri and Osian tehsils of Jodhpur (Photo)
“I have understood that dharnas and protests don’t work,” says Pratyush Joshi, who, until a few years back was troubled by civic problems and the hassle involved in getting redressal.
“Follow the procedure and be persistent. That’s the only way to tackle the government and officials,” he says.
Joshi, who started lodging his complaint on web portal –Rajasthan Sampark– from 2014, says that out of the 126 complaints that he has lodged until now, 96 have been resolved satisfactorily while 30 are in the process of being resolved.
He has used the portal to get roads built, public park developed, and street lights installed.
A relative of Joshi from Pali, Manvendra Singh Vyas, was troubled by the lack of water supply in his neighbourhood for seven years. “We used to hire tankers thrice a month to get water. For years we registered complaints but to no avail,” he says.
“But when Pratyush lodged the complaint on the Rajasthan Sampark portal, a pipeline was laid and supply ensured within 20 days.
“The pipeline now benefits three neighbourhoods and some 100 residents.”
“I lodged my first complaint on July 22, 2014, regarding the absence of a garbage bin in the neighbourhood. Within two days officials of the municipal corporation came and installed the bin,” says Joshi, an engineer.
He says that if he goes to the department in person to register complaints, junior officials deal with the complaint and nothing comes out of it.
But when one registers a complaint on the portal, the senior most official take note of the problem and oversees the redressal.
“It takes five minutes to lodge a complaint. It’s a great tool,” says Joshi.
“You get a message on your mobile phone the moment you lodge a complaint and keep getting updates as your complaint moves from one department to another,” he says.
“Once a complaint is registered the departments become accountable. The collector himself takes action if the redressal does not take place within stipulated time.”
The collector himself holds a public hearing every month to hear the grievances of people regarding the status of complaints on the Rajasthan Sampark portal.
“When a problem is resolved a government official comes to the complainant to ask if the problem has been resolved satisfactorily and takes it in writing,” says Joshi.
Mohan Singh Rajpurohit, deputy commissioner at Jodhpur Municipal Corporation says people in the district are actively using the portal to resolve their issues.
“Out of the 4,432 complaints we received in the past year, we have satisfactorily resolved 3,350. If the complainant finds the action unsatisfactory the complaint is reopened after 15 days,” he says.