E-Mitra – Myths and Facts

Implemented in all 33 districts of the state of Rajasthan, E-Mitra has been the most determined initiative by Government of Rajasthan under E-Governance project. The initiative uses the PPP (Public – Private Partnership) model in order to provide transparency and at the same time, convenience to the citizens of the state to avail the facilities and services which are offered by the government. The whole initiative of E-Mitra works on E-platform via counters which are known as CSC (Common Service Center) kiosks in rural areas and E-Mitra kiosks in urban areas. These counters are setup in order to make sure the citizens need not to go to the government offices again and again to get their issues resolved.

E-Mitra exists in the state since the year 2005 and since then, there has been no looking back. Initially, it used to work on the Client Server based application software but in 2010, it was completed migrated to Web based online E-Mitra application across all the districts. Quite recently, a new module has been added to the portal which allows delivery of Digitally Signed Certificates like Income certificate, Bonafide Certificate, Caste certificate etc.

Even after a vast propaganda of E-Mitra project across the state, there exist a lot of myths related to E-Mitra which completely differ from the facts.

Few of the commonly prevailing myths are:

  • The first myth which exists among the citizens is that E-Mitra is only for the citizens who reside in the rural areas of the state whereas, the fact is that in the rural areas, they are known as “CSC (Common Service Center)” while in the urban areas, the same counters are named “E-Mitra”. – Just the difference in the name, the operation is exactly the same.
  • Another myth which exists is that if a citizen uses any of the services via E-Mitra, they do not get proper receipts while the fact is that a computer generated receipt is provided to every citizen who utilizes the services from E-Mitra kiosks.
  • The most widespread myth about the E-Mitra kiosks is that citizens have to pay extra fees if they want to avail any of the government services through such counters while the fact is that government doesn’t allow or provides any authority to any of the E-Mitra kiosks to charge anything extra from the citizens. In such cases where in the citizens are asked to pay anything extra, they can then and there lodge a complaint against the kiosk owner.
  • A common thought among the residents is that E-Mitra kiosks are mere counters where the bill payments of various departments like water, electricity, telephone etc. can be paid but E-Mitra actually is way more than just a payment counter. It offers more than 290 services to the citizens of the state like provision of Domicile certificates, applying for Bhamashah Card, Aadhar Card, Permanent residence certificate, online application of learning license and many more.

Not only for E-Mitra but for E-Governance itself, there are a lot of myths which exist among people. Just to clarify, E-Governance itself or any of the projects which come under E-Governance for that matter are not only the replacement of manually fed data to automated systems, but it is the ability to transform relationship with businesses, citizens and other departments of government by using information technology.


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