With a zest of developing Rajasthan into digital hub of India, Government of Rajasthan initiated a project called Rajasthan Sampark in the year 2014. The project aimed towards creating citizen centric governance in Rajasthan and for achieving the same, it was found very essential to minimize the grievances that the citizens might be facing time and again and to provide them with the best resolution to their day to day problems.
Rajasthan Sampark is an initiation by Government of Rajasthan which is implemented through Department of IT & C. Using Rajasthan Sampark, the common man now can reach the various departments of the Government for any kind of queries and concerns without even walking into the government offices, which is an achievement in itself.
As the name of the project suggests, Rajasthan Sampark provides features as discussed below.
- Rajasthan Sampark is an online portal which helps the state citizens to lodge grievances against any of the departments associated with Government of Rajasthan.
- Not only via online portal, Citizens can lodge their grievances by calling in the dedicated call centres, via mobile app or by visiting the Rajasthan Sampark Center directly.
- Even if the person is not a permanent resident of the state, he/she is still eligible to lodge the grievance if he/she has faced any issue in any of the departments of Government of Rajasthan.
- There is no fee associated with lodging a grievance/complaint via Rajasthan Sampark.
Via Rajasthan Sampark, the government intends to deliver the best aspects of good governance to the general public which includes Transparency, Grievance redressal, Communication and robust delivery system. Indeed, the government is achieving the objective and we wish it continues to strive for the best in future as well.